Holiday Inn London - Gatwick Airport By Ihg, Horley

The hotel is conveniently located for Gatwick Airport with a nice garden area and reliable shuttle service. The rooms, while looking decent, fell short in comfort due to subpar bed quality and lack of heating. The friendly service and good breakfast enhance the stay, but the dining options and limited time frame can be improved.

The hotel had a mix of positives and negatives. The rooms, while clean and comfortable, didn't quite meet the expected standard for the price paid. The service was mainly friendly, but some elements appeared unprofessional. The location was comfortable, but lacking certain conveniences like a free shuttle to the airport. The dining experience offered a decent selection but lacked fresh options. Overall, the value for money was reasonable but could be improved in certain areas.

The hotel offers clean and spacious rooms with a wee chocolate bar and water waiting for us upon arrival. The location is great, especially for those needing easy access to the airport. The dining experience was good value, although lacking some variety. Overall, a comfortable stay with friendly staff.

My stay at the hotel was quite pleasant overall. The rooms were clean and tidy, and the new renovation on level 5 was a nice touch. However, the bed was a bit too firm for my liking. The service was top-notch, with exceptionally helpful and friendly staff. The location was excellent, very close to the terminal with a convenient shuttle bus service. The dining experience was okay, but some improvements could be made in the food quality. The hotel facilities were good, offering everything I needed during my stay.

My stay at the hotel was overall positive. The room was very clean, and I appreciated the amenities like tea-making facilities and washing products. However, I did notice a faint smell of smoke which made me a bit uncomfortable. The location, while close to the airport, was quiet and peaceful, although the hotel bar seemed a bit small for all the guests. The dining experience was enjoyable, with a good range of options, although I missed having some pastries like croissants. The service was friendly and accommodating, with a nice gesture of waiving an extra night's parking fee.

I had a great stay at this hotel! The rooms were clean and comfy, and the staff was super welcoming and knowledgeable. The location was superb, especially for early morning flights, but the loud TV in the dining area was a bit distracting. The dining options were average, and the facilities were fine overall.

The hotel had very clean and comfortable rooms that took a couple of days to fully warm up, and my stay was made even better by the huge king size bed that was one of the most comfortable beds I've ever slept in. The service was a bit of a mixed bag with friendly staff checking me in quickly, but some areas needing improvement. The location was convenient for the airport, although not as close as expected. The dining experience was good overall with a slight downside to the pricing, and the facilities were functional and practical.

The hotel had its ups and downs. The rooms didn't heat up well, leaving the place quite cold due to heating issues. They seemed clean, yet the basic bathroom and faulty toilet were drawbacks. Some noisy guests disrupted my sleep on multiple occasions.

The hotel was warm and clean, with clean rooms, but the bathroom was basic and the toilet had flushing issues. The car park level location was convenient, offering a comfortable stay overall.

My stay at the hotel was fantastic! The rooms were extremely clean and the bed was really comfortable, making for a relaxing stay. The staff were very friendly and helpful, and it was great to have a bath available. The only downside was the hard and uncomfortable bed pillows.